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Tracey Rowe

Tracey Rowe, Day Assessment Unit, Luton & Dunstable

“Tracey went above and beyond to help me when I was feeling very poorly.

I had tried to get a Haematology doctor to speak to me about needing a blood transfusion only to be told by the secretary that she wouldn’t be able to get hold of the doctor due to them being short staffed, which was not the answer I was expecting to hear.

“As the day went on I was feeling worse, so I decided to ring St Mary’s to see if they could help me. Tracey answered the phone to which I explained how I was feeling and she understood the situation I was in. She said she would page the doctor for me to see if she could get me in for a blood transfusion. Within 10 minutes she was back on the phone to me saying that she had arranged for a blood test and transfusion the following day.

“I was so pleased that Tracey had done that for me, and it was not the first time that she had helped me out. Tracey is a credit to the department and she fully deserves this nomination. I thank her very much for all that she has done for me.”

Liz and Tracey Rowe

Tracey Rowe and Iris

Tracey Rowe with her DAISY certificate

Unexpected closure of lifts in Beeden House and reduced lift capacity in the Main Block, Bedford Hospital

Beeden House

We have had to make the difficult decision to close both lifts in Beeden House after finding an unexpected fault during routine maintenance.

This means that there will be disruption to services and appointments on the upper floors of Beeden House.

We are currently contacting patients to find the best individual solution for them, minimise disruption and ensure they continue to receive the care they need. At this point you do not need to contact us, we will contact all affected patients.

The decision to close the lifts was hard, but we felt it was the safest decision to best protect our patients and staff.

Reduced lift capacity in the Main Block

Please be aware our lifts in the Main Block currently have reduced capacity. In order to maintain lift functions and minimise traffic in the remaining lifts, we will be prioritising high priority movements.

Staff, patients and visitors can access the main block lifts if required, but may be asked to wait at main reception while other priority movements are made. A minimum of 4 people will be required before the lift departs. Security staff operating the lifts will be mindful that not all disabilities are visible and make appropriate accommodations for non-ambulant staff and visitors.

We apologise for the inconvenience the closure of lifts and reduced lift capacity will cause.

Thank you to everyone for your patience and support.