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Hospital communications

Hospital waiting times & Information about your treatment:

NHS England has developed an online platform called ‘My Planned Care’. This website gives advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery (excluding cancer treatment), for all acute hospitals across England and will be expanded over time to include Community and Mental Health hospitals.

If you are waiting for a hospital appointment, a procedure or treatment, you can access the platform to see average waiting times as well as helpful advice and support whilst you wait. The information is updated weekly and anyone can access it, including your carer, friends, relatives and the NHS team caring for you.

You don’t need to ring your GP, or the hospital caring for you for an update on waiting times as all of the information will be available on the My Planned Care website.

The link to our hospital pages on My Planned Care can be found here:

Decision Support Tools:

NHS England has added information to their website to support shared decision making between patients and their clinician. You may find they are useful before, during or between consultations, depending on the care pathway.

They help you to understand your condition, the treatment options available and support you to make a decision on the best treatment option for you depending on your personal circumstances and desired outcome.

NHS England » Decision support tools: making a decision about a health condition