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Please be aware, the information on this page relates to Bedford Hospital

Outpatient Physiotherapy Appointment Information

Once your referral has been triaged you will be contacted about making an appointment either with a letter or over the telephone.

You may be offered a telephone consultation, video consultation or face to face appointment depending on the information on the referral and your individual circumstances.

We are able to support our appointments with an interpreter where required but please inform us in advance.

As part of your assessment the physiotherapist may need to look at the affected part of the body during video or face to face consultation. Please wear loose fitting clothing or something suitable so we can view the area.

If you cannot attend an appointment, whether it is telephone, video or in person, you must contact us to let us know or you may be discharged in line with the Bedfordshire Hospitals NHS Foundation Trust Policy.

Our direct telephone number 01234 792673

Our opening hours are Monday – Friday 08:00 – 17:00

Unexpected closure of lifts in Beeden House and reduced lift capacity in the Main Block, Bedford Hospital

Beeden House

We have had to make the difficult decision to close both lifts in Beeden House after finding an unexpected fault during routine maintenance.

This means that there will be disruption to services and appointments on the upper floors of Beeden House.

We are currently contacting patients to find the best individual solution for them, minimise disruption and ensure they continue to receive the care they need. At this point you do not need to contact us, we will contact all affected patients.

The decision to close the lifts was hard, but we felt it was the safest decision to best protect our patients and staff.

Reduced lift capacity in the Main Block

Please be aware our lifts in the Main Block currently have reduced capacity. In order to maintain lift functions and minimise traffic in the remaining lifts, we will be prioritising high priority movements.

Staff, patients and visitors can access the main block lifts if required, but may be asked to wait at main reception while other priority movements are made. A minimum of 4 people will be required before the lift departs. Security staff operating the lifts will be mindful that not all disabilities are visible and make appropriate accommodations for non-ambulant staff and visitors.

We apologise for the inconvenience the closure of lifts and reduced lift capacity will cause.

Thank you to everyone for your patience and support.