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Coronavirus (COVID19) information for the public

Please do not come to hospital if you have either a high temperature, a new dry continuous cough, a loss of, or change in, your normal sense of smell or taste (anosmia), or if anyone you live with is displaying these symptoms.

Please stay indoors and avoid contact with others. Use the online NHS 111. Call NHS 111 if you need to speak to someone.

You can find more guidance on Coronavirus at www.nhs.uk/conditions/coronavirus-covid-19/

Please click here to see the visiting restrictions put in place to protect patients and staff.

Bedford Hospital

Despite the easing of lockdown procedures across the country, we are still not allowing visitors to adult patients in our hospital to prevent the spread of infection.

This will help us to minimise the number of people in the hospital and reduce the risk of spreading infection to protect our patients and staff. There may be some other exceptions to this on compassionate grounds which we will discuss with you on an individual basis.

Changes are being made to support services and we would now ask that, from Saturday 6 June 2020, you contact the wards using the direct lines at the end of this message for an update once daily. As with the Next of Kin helpline, updates will only be given to one family member for those patients who are unable to communicate for themselves. Friends and family are encouraged to keep in touch with patients, using their own mobile phones where this is possible.

We ask that calls are made between 1pm and 4pm each day. Due to the busy environment in the wards, calls may not be answered outside of these times.

Thank you for your continued support and understanding during these challenging times.

Ward name Telephone number
AAU 01234 795819
Arnold Whitchurch 01234 792268
Coronary Care Unit 01234 792212
Elizabeth Ward 01234 792248
Godber Ward 01234 792210
Harpur Ward 01234 792224
Howard Ward 01234 795753
Critical Care Complex 01234 792257
Pilgrim Ward 01234 792241
Reginald Hart Ward 01234 792216
Richard Wells Ward 01234 792245
Russell Ward 01234 795940
Shuttleworth Ward 01234 792273
Shand Ward 01234 792231
Tavistock Ward 01234 792270
Whitbread Ward 01234 795867

We are pleading to the public to follow national guidance and stay at home, especially if they have:

  • a high temperature
  • a new continuous cough
  • a loss of, or change in, your normal sense of smell or taste (anosmia)

Please do not go to a GP surgery, pharmacy or into the hospital. You do not need to contact 111 to tell them you’re staying at home. However, please use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call NHS 111 if you cannot get help online. Full Public Health advice including how to avoid catching or spreading coronavirus can be found on the NHS website here.

Response for donations of food or money

The Hospital also needs to adhere to the strict restrictions in place to minimise the footfall on the hospital site as much as possible. Therefore Bedford Hospitals Charity & Friends have kindly set up a fundraising campaign to collect all donations for Bedford Hospital staff.

The Charity are coordinating this on behalf of the Hospital and can be contacted on 01234 404248 / 07768-357030 and for any donations of money this can be done by clicking on this donation link.

It is also important to add that donations of cooked unpackaged foods without official ingredients and allergy information are unable to be accepted due to Health and Safety and Infection Control reasons.

Response for donations of homemade PPE
Many thanks for your kind offer of donation which is very much appreciated at this challenging time. Unfortunately we are unable to accept this as with all types of Personal Protective Equipment (PPE) we have to use those supplied to use from the national NHS Supply Chain to ensure all Health and Safety and Infection Prevention and Control regulations have been met. I’m sure you’ll understand the need to take these measures. We can assure the local public that their local hospital does have appropriate levels of PPE for staff.

Luton and Dunstable University Hospital

Advice to patients and visitors

Our advice to patients and visitors may change on a daily basis so for regular updates please check our website, and our social media accounts on Facebook @LandDHospital and Twitter @LandDHospital.

Visiting patients in hospital

In light of new guidance from the government around social distancing, and to protect our patients and staff, we have changed our Visitors policy.

No visiting is allowed on any of our wards, with the exception of a few – please check with the ward concerned.

There are also exceptions in our Maternity and Children’s departments. You will be told if an exception applies to you.

We have set up a dedicated Inpatient Next of Kin helpline for family members who want to check up on their loved ones – please nominate one family member to call 01582 718884 between 8am and 6pm.

Information for patients with appointments

We are changing the way in which our Outpatient clinics are running.

Most Outpatient clinics will now be telephone clinics and we will be sending letters, texting you or calling you to confirm these arrangements.  If you have an upcoming clinic appointment, it is likely that this will be by telephone. A Clinician will call you on the same date your appointment was due and where possible, at the same time or as near to this time as possible.

There are now very few appointments being held face to face and if you do still need to attend in this way, the service will call you to discuss this and confirm the date and time.

Pregnant women with antenatal appointments

Pregnant women with planned antenatal appointments in Antenatal Clinic still need to attend their planned appointments in Antenatal Clinic. However, if you have a fever, high temperature, or persistent cough, or are currently self-isolating, please contact the Antenatal Clinic Midwives on: 01582 497017 prior to attending the hospital for your appointment.

PALS office

The PALS office (Patient Advice and Liaison Service is temporarily closed to visitors. However you can still contact them by phoning 01582 497990, emailing [email protected], or by filling in this form.

Testing for coronavirus is not needed if you’re staying at home. Read the advice about staying at home.

Response for donations of food or money

Many thanks for your incredibly kind offer of donation to Luton and Dunstable Hospital. Knowing that staff here are in the local community’s thoughts is comforting to us in this challenging period.

We are truly overwhelmed with the numerous offers of donations and while this is very much appreciated we also need to ensure that we are following national guidance at all times, encouraging people to #stayhome. The Hospital also needs to adhere to the strict restrictions in place to minimise the footfall on the hospital site as much as possible. Therefore Luton and Dunstable Hospital Charity have kindly set up a fundraising campaign to collect all donations for Luton and Dunstable Hospital staff. The Charity are coordinating this on behalf of the Hospital and can be contacted on 07800711370 or email [email protected] and for any donations of money this can be done via this donation link: https://www.justgiving.com/fundraising/fundraising-helpyourlocalhospital

It is also important to add that donations of cooked unpackaged foods without official ingredients and allergy information are unable to be accepted due to Health and Safety and Infection Control reasons.

We have a contactless drop off point established to enable delivery from companies of these provisions. It is really important staff are not accepting donations and directing to this number, this is to protect staff and keep them on the frontline supporting patients.