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Coronavirus (COVID19) information for the public

Please do not come to hospital if you have either a high temperature, a new dry continuous cough, a loss of, or change in, your normal sense of smell or taste (anosmia), or if anyone you live with is displaying these symptoms.

Please stay indoors and avoid contact with others. Use the online NHS 111. Call NHS 111 if you need to speak to someone.

You can find more guidance on Coronavirus at

Please click here to see the visiting restrictions put in place to protect patients and staff.

Bedford Hospital

Despite the easing of lockdown procedures across the country, we are still not allowing visitors to adult patients in our hospital to prevent the spread of infection.

This will help us to minimise the number of people in the hospital and reduce the risk of spreading infection to protect our patients and staff. There may be some other exceptions to this on compassionate grounds which we will discuss with you on an individual basis.

Changes are being made to support services and we would now ask that you contact the wards using the direct lines at the end of this message for an update once daily. As with the Next of Kin helpline, updates will only be given to one family member for those patients who are unable to communicate for themselves. Friends and family are encouraged to keep in touch with patients, using their own mobile phones where this is possible.

We ask that calls are made between 1pm and 4pm each day. Due to the busy environment in the wards, calls may not be answered outside of these times.

Thank you for your continued support and understanding during these challenging times.

Ward name Telephone number
AAU 01234 795819
Arnold Whitchurch 01234 792268
Coronary Care Unit 01234 792212
Elizabeth Ward 01234 792248
Godber Ward 01234 792210
Harpur Ward 01234 792224
Howard Ward 01234 795753
Critical Care Complex 01234 792257
Pilgrim Ward 01234 792241
Reginald Hart Ward 01234 792216
Richard Wells Ward 01234 792245
Russell Ward 01234 795940
Shuttleworth Ward 01234 792273
Shand Ward 01234 792231
Tavistock Ward 01234 792270
Whitbread Ward 01234 795867

We appreciate that if you usually look after your relative/friend this can be a very stressful and upsetting time. For emotional and practical support you can contact our partner agency, Carers in Bedfordshire.

Patient property

If you have items you wish to be delivered, we ask that you arrange your family/carers to bring this to the PALS office, in the main corridor, at the Bedford Hospital Site.  This must be weekdays between 14:00 and 16:00 only. We regret that items cannot be accepted outside of those hours. Hot food cannot be accepted for considerations of food hygiene and health and safety requirements

Attending hospital

We are pleading to the public to follow national guidance and stay at home, especially if they have:

  • a high temperature
  • a new continuous cough
  • a loss of, or change in, your normal sense of smell or taste (anosmia)

Please do not go to a GP surgery, pharmacy or into the hospital. You do not need to contact 111 to tell them you’re staying at home. However, please use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call NHS 111 if you cannot get help online. Full Public Health advice including how to avoid catching or spreading coronavirus can be found on the NHS website here.

Response for donations of food or money

The Hospital also needs to adhere to the strict restrictions in place to minimise the footfall on the hospital site as much as possible. Therefore Bedford Hospitals Charity & Friends have kindly set up a fundraising campaign to collect all donations for Bedford Hospital staff.

The Charity are coordinating this on behalf of the Hospital and can be contacted on 01234 404248 / 07768-357030 and for any donations of money this can be done by clicking on this donation link.

It is also important to add that donations of cooked unpackaged foods without official ingredients and allergy information are unable to be accepted due to Health and Safety and Infection Control reasons.

Response for donations of homemade PPE

Many thanks for your kind offer of donation which is very much appreciated at this challenging time. Unfortunately we are unable to accept this as with all types of Personal Protective Equipment (PPE) we have to use those supplied to use from the national NHS Supply Chain to ensure all Health and Safety and Infection Prevention and Control regulations have been met. I’m sure you’ll understand the need to take these measures. We can assure the local public that their local hospital does have appropriate levels of PPE for staff.

Luton and Dunstable University Hospital

Advice to patients and visitors

Our advice to patients and visitors may change on a daily basis so for regular updates please check our website, and our social media accounts on Facebook @LandDHospital and Twitter @LandDHospital.

Visiting patients in hospital

In light of guidance from the government around social distancing, and to protect our patients and staff, we have changed our Visitors policy.

No visiting is allowed on any of our wards, with the exception of a few – please check with the ward concerned.

There are also exceptions in our Maternity, NICU and Children’s departments. You will be told if an exception applies to you.

You can contact the wards using the direct lines at the end of this message for an update once daily. Updates will only be given to one family member for those patients who are unable to communicate for themselves. We suggest calling in the afternoon for updates.

Ward name Telephone number
EAU1 (Female) 01582 497919
Ward 2 (HDU) 01582 497966
Ward 3 01582 497180
EAU 2 (Male) 01582 718340
Ward 4 01582 718347 (or ext 2656)
Ward 5 01582 718761
Ward 6 (CCU) 01582 497982
Ward 10 (Respiratory) 01582 497131
Ward 11 01582 497134 (or ext 2343)
Ward 12 01582 718493
Ward 14 01582 497183
Ward 15 01582 718436
Ward 16 01582 497138 (or ext 2693)
Ward 17 (Stroke) 01582 497136 (or ext 2471)
Ward 18 01582 718604
Ward 19a (Frailty) 01582 718887
Ward 19a (Haem Onc) 01582 718424
Ward 19b (Rehab) 01582 497476
Ward 20 01582 718384
Ward 21 (SAU) 01582 497496
Ward 22 01582 497100
Ward 23 01582 497101
Ward 24 (Squirrel) 01582 497505
Ward 25 (Rabbit) 01582 497105 (or ext 2548)
Ward 26 (Hedgehog) 01582 497106 (or ext 2400)
Ward 26a (PAU) 01582 497401
Ward 31 01582 497414 (or ext 2880)
Ward 32 01582 497557
Ward 33 01582 497558
Ward 34 01582 497132
ITU 01582 497249
Same Day Emergency Care 01582 497302
Surgical Short Stay (SSSU) 01582 718865

We appreciate that if you usually look after your relative/friend this can be a very stressful and upsetting time. For emotional and practical support you can contact our partner agency, Carers in Bedfordshire.

Patient property

If you are coming into hospital we advise you not to bring a large number of items in with you, as there is limited storage and it is your responsibility to look after your belongings. Only essential items should be brought in. Please do not bring in any valuables including money, bank cards and jewellery.

If you need to bring items in for a patient, a drop off service available. You will be asked to fill in a form and the belongings will be delivered to the ward within 24 hours. The drop off point and hours for the L&D is:

Main Reception, Monday to Saturday, 14.00 – 16.00

Please do not bring in any hot food. However sweets/snacks and small drinks are allowed. The items should fit in to a bag no larger than a shopping bag and be clearly labelled with the patient name and ward.

Please do not take belongs directly to the ward.

Information for patients with appointments

Many of our Outpatient clinics are telephone clinics and we will be sending letters, texting you or calling you to confirm these arrangements. A Clinician will call you on the same date your appointment was due and where possible, at the same time or as near to this time as possible.

Appointments are still being held face to face and if you do still need to attend in this way, please ensure you wear a mask.

Ophthalmology appointments

Ophthalmology appointments will be running face to face, we have put measures in place to maintain social distancing. If you receive an appointment letter for this service this will be face to face (unless otherwise specified), if you are unable to attend please contact the department to cancel your appointment. If you are experiencing COVID-19 symptoms please do not attend your appointment and let us know.

Pregnant women with antenatal appointments

Pregnant women with planned antenatal appointments in Antenatal Clinic still need to attend their planned appointments in Antenatal Clinic. However, if you have a fever, high temperature, or persistent cough, or are currently self-isolating, please contact the Antenatal Clinic Midwives on: 01582 497017 prior to attending the hospital for your appointment.

PALS office

The PALS Offices on both hospital sites are closed to the public. Visitors and patients can still receive support from the team by contacting them by email or phone.
Please be aware that the teams are dealing with a lot of enquiries and they will return calls/emails as soon as possible.

[email protected]

01582 491166

Send in a picture or message

We understand that it is difficult not being able to visit. Wherever possible please use a tablet or phone to stay in contact with your loved one.

However, if you are unable to do this and would like to send a message or picture to someone at Bedford Hospital or Luton and Dunstable University Hospital, you can send an email to [email protected]. Please include the ward, name and date of birth of the person you want to send the message to.

Although visiting is restricted you may be able to visit for compassionate reasons, which can be agreed with the ward manager. However if you have tested positive or been in contact with someone who is positive please do not ask to visit.