Advice to patients and visitors
Our advice to patients and visitors may change on a daily basis so for regular updates please check our website, and our social media accounts on Facebook @LandDHospital and Twitter @LandDHospital.
Visiting patients in hospital
In light of new guidance from the government around social distancing, and to protect our patients and staff, we have changed our Visitors policy.
No visiting is allowed on any of our wards, with the exception of a few – please check with the ward concerned.
There are also exceptions in our Maternity and Children’s departments. You will be told if an exception applies to you.
We have set up a dedicated Inpatient Next of Kin helpline for family members who want to check up on their loved ones – please nominate one family member to call 01582 718884 between 8am and 6pm.
Information for patients with appointments
We are changing the way in which our Outpatient clinics are running.
Most Outpatient clinics will now be telephone clinics and we will be sending letters, texting you or calling you to confirm these arrangements. If you have an upcoming clinic appointment, it is likely that this will be by telephone. A Clinician will call you on the same date your appointment was due and where possible, at the same time or as near to this time as possible.
There are now very few appointments being held face to face and if you do still need to attend in this way, the service will call you to discuss this and confirm the date and time.
Ophthalmology appointments will be running face to face, we have put measures in place to maintain social distancing. If you receive an appointment letter for this service this will be face to face (unless otherwise specified), if you are unable to attend please contact the department to cancel your appointment. If you are experiencing COVID-19 symptoms please do not attend your appointment and let us know.
Pregnant women with antenatal appointments
Pregnant women with planned antenatal appointments in Antenatal Clinic still need to attend their planned appointments in Antenatal Clinic. However, if you have a fever, high temperature, or persistent cough, or are currently self-isolating, please contact the Antenatal Clinic Midwives on: 01582 497017 prior to attending the hospital for your appointment.
The PALS office (Patient Advice and Liaison Service is temporarily closed to visitors. However you can still contact them by phoning 01582 497990, emailing [email protected], or by filling in this form.
Testing for coronavirus is not needed if you’re staying at home. Read the advice about staying at home.
Response for donations of food or money
Many thanks for your incredibly kind offer of donation to Luton and Dunstable Hospital. Knowing that staff here are in the local community’s thoughts is comforting to us in this challenging period.
We are truly overwhelmed with the numerous offers of donations and while this is very much appreciated we also need to ensure that we are following national guidance at all times, encouraging people to #stayhome. The Hospital also needs to adhere to the strict restrictions in place to minimise the footfall on the hospital site as much as possible. Therefore Luton and Dunstable Hospital Charity have kindly set up a fundraising campaign to collect all donations for Luton and Dunstable Hospital staff. The Charity are coordinating this on behalf of the Hospital and can be contacted on 07800711370 or email [email protected] and for any donations of money this can be done via this donation link: https://www.justgiving.com/fundraising/fundraising-helpyourlocalhospital
It is also important to add that donations of cooked unpackaged foods without official ingredients and allergy information are unable to be accepted due to Health and Safety and Infection Control reasons.
We have a contactless drop off point established to enable delivery from companies of these provisions. It is really important staff are not accepting donations and directing to this number, this is to protect staff and keep them on the frontline supporting patients.