Advice to patients and visitors
Our advice to patients and visitors may change on a daily basis so for regular updates please check our website, and our social media accounts on Facebook @LandDHospital and Twitter @LandDHospital.
Visiting patients in hospital
In light of guidance from the government around social distancing, and to protect our patients and staff, we have changed our Visitors policy.
No visiting is allowed on any of our wards, with the exception of a few – please check with the ward concerned.
There are also exceptions in our Maternity, NICU and Children’s departments. You will be told if an exception applies to you.
You can contact the wards using the direct lines at the end of this message for an update once daily. Updates will only be given to one family member for those patients who are unable to communicate for themselves. We suggest calling in the afternoon for updates.
|Ward 2 (HDU)
|EAU 2 (Male)
||01582 718347 (or ext 2656)
|Ward 6 (CCU)
|Ward 10 (Respiratory)
||01582 497134 (or ext 2343)
||01582 497138 (or ext 2693)
|Ward 17 (Stroke)
||01582 497136 (or ext 2471)
|Ward 19a (Frailty)
|Ward 19a (Haem Onc)
|Ward 19b (Rehab)
|Ward 21 (SAU)
|Ward 24 (Squirrel)
|Ward 25 (Rabbit)
||01582 497105 (or ext 2548)
|Ward 26 (Hedgehog)
||01582 497106 (or ext 2400)
|Ward 26a (PAU)
||01582 497414 (or ext 2880)
|Same Day Emergency Care
|Surgical Short Stay (SSSU)
We appreciate that if you usually look after your relative/friend this can be a very stressful and upsetting time. For emotional and practical support you can contact our partner agency, Carers in Bedfordshire.
If you are coming into hospital we advise you not to bring a large number of items in with you, as there is limited storage and it is your responsibility to look after your belongings. Only essential items should be brought in. Please do not bring in any valuables including money, bank cards and jewellery.
If you need to bring items in for a patient, a drop off service available. You will be asked to fill in a form and the belongings will be delivered to the ward within 24 hours. The drop off point and hours for the L&D is:
Main Reception, Monday to Saturday, 14.00 – 16.00
Please do not bring in any hot food. However sweets/snacks and small drinks are allowed. The items should fit in to a bag no larger than a shopping bag and be clearly labelled with the patient name and ward.
Please do not take belongs directly to the ward.
Information for patients with appointments
Many of our Outpatient clinics are telephone clinics and we will be sending letters, texting you or calling you to confirm these arrangements. A Clinician will call you on the same date your appointment was due and where possible, at the same time or as near to this time as possible.
Appointments are still being held face to face and if you do still need to attend in this way, please ensure you wear a mask.
Ophthalmology appointments will be running face to face, we have put measures in place to maintain social distancing. If you receive an appointment letter for this service this will be face to face (unless otherwise specified), if you are unable to attend please contact the department to cancel your appointment. If you are experiencing COVID-19 symptoms please do not attend your appointment and let us know.
Pregnant women with antenatal appointments
Pregnant women with planned antenatal appointments in Antenatal Clinic still need to attend their planned appointments in Antenatal Clinic. However, if you have a fever, high temperature, or persistent cough, or are currently self-isolating, please contact the Antenatal Clinic Midwives on: 01582 497017 prior to attending the hospital for your appointment.
The PALS Offices on both hospital sites are closed to the public. Visitors and patients can still receive support from the team by contacting them by email or phone.
Please be aware that the teams are dealing with a lot of enquiries and they will return calls/emails as soon as possible.
Send in a picture or message
We understand that it is difficult not being able to visit. Wherever possible please use a tablet or phone to stay in contact with your loved one.
However, if you are unable to do this and would like to send a message or picture to someone at Bedford Hospital or Luton and Dunstable University Hospital, you can send an email to [email protected]. Please include the ward, name and date of birth of the person you want to send the message to.
Although visiting is restricted you may be able to visit for compassionate reasons, which can be agreed with the ward manager. However if you have tested positive or been in contact with someone who is positive please do not ask to visit.