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Pharmacy Homecare

Bedford Hospital is trying to improve patient experience by decreasing long waiting periods for collection of medication. The hospital has engaged the services of external homecare companies to deliver your medicine to you.

Homecare is the provision of medication to patients at home which includes prescribing, delivery and sometimes nurse administration. Patients remain under the close care of the Trust, and the focus is on improving clinical outcomes, enhancing patient experience with less disruption, inconvenience and stress.

The company only deliver with your prior approval directly to your home or your nominated address, on a prearranged date. Where appropriate Homecare also provides nurses who come to your home to help you get started with some of your medication.

The service is managed by the pharmacy homecare team along with your consultants, specialist nurses and pharmacists throughout the hospital.

The benefits of homecare include:

  • Not having to wait at the hospital pharmacy to collect your medicines
  • No need to carry heavy bulky medicines home
  • Avoid travelling to hospital every month to collect your repeat medication
  • Cost-effective for the NHS

Please contact the Pharmacy Homecare team if you are worried that your supplies are running low and have not heard from your homecare provider or have been unable to get through to them. You can contact the pharmacy homecare team by the following means:

Telephone: 01234 355122 extension 6389

Email: [email protected]

Who will provide my medicines/treatment

Homecare companies are not part of the NHS but are registered to provide medicines and medical treatments. The homecare provider we use will depend on which medicine or treatment you are receiving. The delivery service is discreet, safe and confidential.

When you register for the homecare service you will receive a welcome pack from the homecare service provider. This will explain who they are and what they do. They will also arrange a convenient time to deliver your medication. Please see contact details below if you need to contact your homecare supplier.

List of Homecare providers

HEALTHCARE AT HOME Phone 0333 103 9499
Opening Hours Monday to Friday 8am – 6pm
LLOYDS PHARMACY CLINICAL HOMECARE Phone 0345 263 61230345 263 6115 (urgent queries)
Opening Hours Monday to Friday 8am –5.30pmOut of hours service available – call urgent number
ALCURA Phone 0800 980 06860160 443 3500
Opening Hours Monday to Friday 8am – 6.30pmSaturday 9am – 1pm
POLAR SPEED Phone 0800 783 31780800 056 4956
Opening Hours Monday to Friday 8am – 6pm
 NEXCAPE Phone 0300 303 3522
Opening Hours Monday – Friday 9am-5pm
FRESENIUS HOMECARE Phone 0800 0320568 option 2
Opening Hours Open 8.00 – 5.00 Mon-Fri
HEALTHNET HOMECARE Phone 0800 0833 060 option 2
Opening Hours Monday to Friday 8am – 6.00pmSaturday 8am – 5pm